Cyclus Money-Back Guarantee
We guarantee you’re stoked within the first 4 hours, or we’re free!
Terms & Conditions
Clear Scope of Service: The client must provide the hired person/s with clear tasks and job descriptions.
Timeframe: The guarantee will only apply for the first 4 hours of the service rendered and is subject to the client complying with the notification procedure below.
Notification Procedure: The client must inform us of any dissatisfaction within the first 4 hours of the beginning of service being rendered. Reports made beyond this timeframe are not eligible for the 4-hour money-back guarantee. For example, in a service request lasting 7 hours, if a report is made during the 6th hour, the 4-hour money-back guarantee cannot be claimed.
Crew Request: When booking more than 1 person for the same shift, the four-hour money-back guarantee can be claimed against only 1 crew member. If the client is dissatisfied with more than 1 person, the 4-hour money-back guarantee will be applied to the lowest billable Class.
Verification Process: The client’s claim of dissatisfaction will be verified by speaking with the client post-claim submission by a representative of Cyclus Pty Ltd.
Exclusions: Conditions that would void the guarantee include; personal property damage or personal injury caused by our person at the direction of a client or third party, acts of nature, or failure to follow safe work practices.
Promotion Period: The promotion is valid until 31 July 2024
Documentation Requirements: Evidence may be required to support a claim under the guarantee, such as photographs, videos or witness statements.
Qualification Criteria: Only new clients of Cyclus Pty Ltd are eligible for the 4-hour money-back guarantee
Limitations on Frequency: The 4-hour money-back guarantee can be used only once, during the first provision of service from Cyclus Pty Ltd to the new client.
Geographical Restrictions: The 4-hour money-back guarantee is available only to work taking place within 50km of Perth Train Station, Perth, Western Australia.
Cancellation Policy: If the new client cancels or reschedules the booking, the 4-hour money-back guarantee will stand for when the service is first rendered.
Customer Support: New clients are encouraged to email [email protected] or text 0451 90 40 55
